social media – Breanna Cooke

I’ve been reading a lot of articles about Twitter, but this one is “The Ultimate Guide to Twitter” from WebdesignerDepot.com.

I’ve also been reading various articles about the uses of Twitter:

“10 Examples of Creative Twittter Uses”

Examples of Twitter Help

I wanted to add my own example of how Twitter can help:

I had been working in the Microsoft Dynamic CRM 4.0 to implement html email templates, but was having a lot of trouble. Various forums indicated that there are email marketing add-ons to the CRM. So I went back to Microsoft’s site to see if they offered a solution.

After an live online chat with a rep on the MS CRM website, and an unsucessful phone call, I saw that they had a Twitter account. Knowing that people tend to respond faster on Twitter, I gave it a shot…and it worked! See my images below…

Twitter can be about people helping people, without the worry of emails lost in the junk folder, phone calls, and excessive formalities.

My question on Twitter to MS CRM

Example of a helpful response on Twitter.

Recently I’ve become addicted to the Question & Answers section of LinkedIn. If you haven’t checked it out and still rely on the first 10 search results from Google, then you’re missing out. The Q&A section consistently brings me insight into current tools/software that other web development and marketing professionals rely on. I’ve started to prefer it over random web forums as well because you can see more about the background and experience of the person providing the information, thus making the answer more credible.

I’ve used LinkedIn for recommendations on:
– Online printing companies
– Content Management Systems (CMS)
– Web design prototyping tools
– Email marketing services
– Email marketing integration for Microsoft CRM
– …the list goes on. So I’ll let you check it out now 🙂