Tag: twitter help microsoft crm

How Twitter helped me

I’ve been reading a lot of articles about Twitter, but this one is “The Ultimate Guide to Twitter” from WebdesignerDepot.com.

I’ve also been reading various articles about the uses of Twitter:

10 Examples of Creative Twittter Uses

Examples of Twitter Help

I wanted to add my own example of how Twitter can help:

I had been working in the Microsoft Dynamic CRM 4.0 to implement html email templates, but was having a lot of trouble. Various forums indicated that there are email marketing add-ons to the CRM.  So I went back to Microsoft’s site to see if they offered a solution.

After an live online chat with a rep on the MS CRM website, and an unsucessful phone call, I saw that they had a Twitter account. Knowing that people tend to respond faster on Twitter, I gave it a shot…and it worked! See my images below…

Twitter can be about people helping people, without the worry of emails lost in the junk folder, phone calls, and excessive formalities.

My question on Twitter to MS CRM
Example of a helpful response on Twitter.
Example of a helpful response on Twitter.