I’ve also been reading various articles about the uses of Twitter:
I wanted to add my own example of how Twitter can help:
I had been working in the Microsoft Dynamic CRM 4.0 to implement html email templates, but was having a lot of trouble. Various forums indicated that there are email marketing add-ons to the CRM. So I went back to Microsoft’s site to see if they offered a solution.
After an live online chat with a rep on the MS CRM website, and an unsucessful phone call, I saw that they had a Twitter account. Knowing that people tend to respond faster on Twitter, I gave it a shot…and it worked! See my images below…
Twitter can be about people helping people, without the worry of emails lost in the junk folder, phone calls, and excessive formalities.